Privacy Policy

This Privacy Policy applies to all products, services, and websites (the “Services”) offered by ElectricalHub, a Washington corporation (referred to as “ElectricalHub,” “us,” “we,” “our”), whether provided via our website or email correspondence.

You can withdraw from this agreement by sending an email with a request to terminate your agreement with us at payments@electricalhub.com.

By using the Services, you agree to be bound by the terms of this Privacy Policy.

Your privacy is important to us. We've laid out below what information we gather, how we use the information, and the limited circumstances when information may be shared. We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect to provide you with the best experience possible and to communicate with you about our products, services, and promotions. By signing up to access and use the Services, you consent to receive transactional emails from us regarding our Services and your account.

If you have any questions about this Privacy Policy, please feel to email us at payments@electricalhub.com.

  1. Personal Information We Collect

    You will need to input certain information to create a User Account and to use our Services (“User Data”). You are solely responsible for your User Data. You assume all risks associated with use of your User Data, including any reliance of its accuracy or completeness. Because you are solely responsible for your User Data, we make no guarantees regarding the accuracy, currency, or quality of any User Data. We collect the following information:

    1. 1.1. Full legal name and/or business name;
    2. 1.2. User contact information, including email address, phone number, and current address;
    3. 1.3. Credit card or bank account information;
    4. 1.4. Billing address; and
    5. 1.5. Additional information for Credit Account Users, such as
      1. 1.5.1. Business information, including contact name, industries served, and entity form;
      2. 1.5.2. Contact information for bank references, including institution name, address, account number, and account type; and
      3. 1.5.3. Contact information for business trade references, including company name, address, fax or email, and account terms.

  2. Navigational Information We Collect

    If you are visiting our website or otherwise using the Services, we may automatically collect Navigational Information, such as your IP address, the date and time of the visit and how long you remained on our website, the referral URL, the pages visited on our website and information about the device and browser (such as, browser type and version and operating system). We may also collect visitor data through third party services such as Google Analytics, in order to better understand visitor behavior, demographics, locations, page views, time spent on the website, and other metrics and analytics used to provide and improve the Services. In addition to the information we collect, we may also collect your city location, device model and version, device identifier (or "UDID"), and OS version. We use this information to better our Services and for internal business use only.

  3. User Data Storage

    We store all of your User Data on servers in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as comprehensive as the laws in your country. We will retain your User Data as long as we determine is necessary to fulfill the purposes for which you provided your User Data, unless a longer retention period is required by law. Secure Sockets Layer (SSL) technology protects User Data, using both server authentication and data encryption, ensuring that User Data is safe, secure, and available only to authorized persons.

  4. Stored Cards

    The purpose of this website is collect and store credit card informtion. We do not store financial information such as the full card number, but only tokens respresenting the card. Our third-party payment gateway will store such information, and is liable for any unauthorized processing, use and/or refunds. Please review their privacy policy here: Stripe's Privacy Policy

  5. Personal Information From Minors

    We do not offer our Services to, or target, persons under the age of 13. In compliance with the Children's Online Privacy Protection Act, we will remove any information we receive from people we believe to be under the age of 13 from our database and cancel any corresponding accounts.

  6. Use of User Data

    We use User Data to:

    • Create your account;
    • Provide and communicate with you about the Services;
    • Offer the Services and additional products and services;
    • Fulfill and manage your orders, features, refunds, and other purchases or requests;
    • Enforce our Terms;
    • Prevent imminent harm to people or property;
    • Send administrative information and notices to you regarding your account; and
    • For internal statistical, marketing or operational purposes, including, but not limited to, measuring and understanding demographics, improving our Services based on users' experiences, and other trends among our customers.

    You have the right to opt-out of receiving marketing and advertising emails from us at any time and for any reason. You may exercise this withdrawal of consent and right by clicking the "unsubscribe" button at the bottom of our marketing emails or by contacting us at payments@electricalhub.com.

  7. Cookies

    We may, with assistance from third-party analytics service providers, use “cookies” or similar tools to collect certain information when you visit our site or access the Services. This information may include your IP address, the geographic location of your device, your browser type and language, the date and time of your request, the time(s) of your visit(s), and page views and page elements (e.g., links) that you click. We may collect this information from all users, including website visitors who use the Services. We use this information to better engage with our users and enhance their overall experience. This information may be collected in a de-identified and aggregate form.

  8. Sharing User Data

    1. Disclosure of User Data

      We will take reasonable steps to protect all of User Data against unauthorized access or release. We may share User Data (a) with any third party service providers who act on our behalf in providing the Services; (b) with an acquiring company, if such company acquires our company, business, or assets; and (c) as required by law and when we believe disclosure is reasonably necessary to comply with a judicial proceeding, court order, or legal process served on us, to protect our rights and the rights of our users, or to enforce or apply our Terms of Service or other policies or user agreements. We are not responsible for the privacy practices other content and/or services operated by third parties that are linked to or integrated with the Service or for the privacy practices of any third party. Our provision of such third-party links, content and/or services does not constitute our endorsement of these third parties, their content, their owners, or their practices. We do not share, sell, rent or trade any of User Data with third parties for their promotional or commercial purposes.

    2. Notice and Consent for Other Disclosure

      Except as detailed above, we will provide reasonable notice and obtain your consent before sharing your User Data with any third parties.

  9. Who We Share Data With

    We may share and disclose User Data with the following third parties, vendors, contractors and affiliates solely for the purposes of providing and improving the Services.

    1. Marketing & Email: Postmark
    2. Analytics: Google
    3. Payment Processing: Stripe

    You have the right to revoke your consent to us sharing your User Data. You can exercise this right by contacting Us at payments@electricalhub.com.

  10. Security of User Data

    1. Reviews and Updates to Security Measures

      We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of User Data. This may include undertaking internal reviews of our data collection, storage, processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to the systems where we store User Data. In addition, we will restrict access to User Data to our employees, contractors, and agents who need to know certain information in order to process it on our behalf. These individuals and entities are bound by strict confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

    2. Security Breach

      If User Data is compromised as a result of a security breach, we will promptly notify you that your personal information may have been compromised via email, by posting a notice on our website, or as otherwise required by applicable law. In the event of an actual data breach or the unauthorized access or disclosure of any sensitive or personal data, we will notify you in writing as soon as possible outlining the following information:

      • What happened (date of breach is possible, or estimated date of incident, or the date range within which the breached occurred);
      • What information was involved (list the type of Personal Information);
      • What we are doing to help resolve or mitigate the issue (and if there was any delay in providing this notice due to law enforcement investigation);
      • What you can do to help us;
      • How you can get more information or contact us;
      • Information about what we have done to protect individuals whose information has been breached;
      • Advice on steps that the person whose information has been breached may take to protect himself or herself; and
      • Information about the steps we have taken to cure the breach and the estimated timeframe for such cure.

  11. Your Data Privacy Rights

    • You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the sharing of your personal information. To make such a request, please contact Us at payments@electricalhub.com. We will consider and act upon any request in accordance with applicable data protection laws.
    • You have the right to update, modify, delete, or correct your User Data at any time and for any reason. You may exercise your modification and correction rights by contacting us at payments@electricalhub.com. We will respond to your request within a reasonable amount of time from when you submit the request. For your protection, we will only implement requests with respect to the User Data that is associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. If necessary and permitted by applicable laws, we will retain certain User Data beyond your deletion request for recordkeeping purposes, such as retaining records for accounting purposes. We may keep anonymized and de-identified information after your request for deletion or modification.
    • If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

  12. Opting Out

    1. Not Providing User Data

      You can choose not to provide User Data, although failing to provide User Data may alter your use of the Services and affect our ability to adequately respond to your requests.

    2. Opting Out of Emails

      If you do not want to receive e-mail or other communications from us, you can choose to unsubscribe from the link in the e-mail that you no longer wish to receive. However, you may not be able to unsubscribe from transactional and material emails regarding your account.

  13. Information About Minors/Children

    WE NEVER COLLECT, SELL, SHARE, OR STORE INDIVIDUAL CHILD OR MINOR DATA. THE ONLY INFORMATION WE COLLECT, STORE AND USE TO PROVIDE THE SERVICES IS THE PERSONAL INFORMATION OF THE ACCOUNT CREATOR, WHO MUST BE ABOVE THE AGE OF 18. INDIVIDUALS BELOW THE AGE OF 18 (“MINORS”) SHALL NOT BE ALLOWED TO CREATE AN ACCOUNT WITHOUT THE EXPRESS PERMISSION OF A LEGAL GUARDIAN OR PARENT. IF YOU BECOME AWARE THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM A MINOR WITHOUT PARENTAL OR LEGAL GUARDIAN CONSENT, PLEASE LET US KNOW BY CONTACTING US AT PAYMENTS@ELECTRICALHUB.COM, SO WE CAN TAKE APPROPRIATE ACTION.

  14. California Residents: California Consumer Protection Act (CCPA)

    1. Personally Identifiable Information

      We may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personally Identifiable Information").

    2. Your CCPA Rights

      If you are a California resident, you may have certain additional rights with regard to your data under the California Consumer Privacy Act of 2018 ("CCPA") and other state laws, as further described below. Pursuant to the CCPA, You have the following rights regarding Your Personally Identifiable Information: (1) Right to Notice; (2) Right to Access/Right to Request; (3) Right to Know; (4) Right to Delete; (5) Right to Opt-Out; (6) Right to Not Be Discriminated Against, and (7) Right to Notice of Financial Incentive. Upon a verified request, we will provide you with this information, if available and possible. You have the right to request that your Personally Identifiable Information be deleted, anonymized, or not processed or shared. You can exercise these data rights by logging into Your account on our website or by emailing us at payments@electricalhub.com. We are not obligated to provide you with the information requested if we cannot verify your request or if we do not believe your request to be authentic.

    3. Denial of Deletion Request

      We may deny your deletion request if retaining the information is necessary for us or our service providers to:

      1. Complete the transaction for which we collected the Personally Identifiable Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
      2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
      3. Debug to identify and repair errors that impair existing intended functionality;
      4. Exercise free speech, ensure the right of another user to exercise their free speech rights, or exercise another right provided for by law;
      5. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; or
      6. Comply with a legal obligation, court order or similar judicial request.

    4. Information We Give To You

      Once we receive and confirm your verifiable consumer request, we will disclose to You:

      1. The categories of Personally Identifiable Information we collected about you;
      2. The categories of sources for the Personally Identifiable Information we collected about you;
      3. Our business or commercial purpose for collecting or selling that Personally Identifiable Information;
      4. The categories of third parties with whom we share that Personally Identifiable Information;
      5. The specific pieces of Personally Identifiable Information we collected about you (also called a data portability request);
      6. If we disclosed your Personally Identifiable Information for a business purpose, the Personally Identifiable Information categories that each category of recipient obtained.

    5. What We Have Collected In The Past 12 Months

      In particular, we have collected the following categories of Personally Identifiable Information from our users within the last 12 months, for the purposes described in this Privacy Policy:

      1. Identifiers, including your name, address, IP address, and email address;
      2. Personal information from categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), including your name, address, telephone number, and credit card information;
      3. Commercial information, including records of the products You used or purchased, and Your purchasing history or tendencies; and
      4. Internet activity, including information about Your interaction with Our website and application.

    6. Non-Personally Identifiable Information

      Personally Identifiable Information does not include publicly available information from government records, de-identified or aggregated consumer information, or other information excluded from the CCPA's scope. We will not collect additional categories or use the Personally Identifiable Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

    7. Sale of Personally Identifiable Information

      In the preceding 12 months, we have not sold any of our users Personally Identifiable Information.

    8. How To Exercise Your CCPA Rights

      To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to Us by emailing payments@electricalhub.com. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personally Identifiable Information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personally Identifiable Information or an authorized representative, and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will not be able to respond to your request or provide you with Personally Identifiable Information if we cannot verify your identity or authority to make the request and confirm the Personally Identifiable Information relates to you. No Fee. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    9. Response Time

      We endeavour to respond to a verifiable consumer request within 45 days of its receipt. If We require more time (up to 90 days total), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our response to that account by machine-readable and common electronic means. If you do not have an account with us, we will deliver our response by email electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personally Identifiable Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

    10. Non-Discrimination

      We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not (i) deny you goods or services; (ii) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (iii) provide you a different level or quality of goods or services; or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, deletion of your Personally Identifiable Information may hinder the performance of the Services.

  15. Conditions of Use, Notices, and Revisions

    By using the Services, you consent to the collection, use, and disclosure of User Data according to the terms of this Privacy Policy. We reserve the right to modify or amend this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by providing the updated Privacy Policy on our website, sending you an e-mail, or posting a notice on our website so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our Privacy Policy will affect only the information we collect after the effective date of the change.

If you have any questions or concerns regarding any of the terms of this Privacy Policy, please feel free to contact us at payments@electricalhub.com.

ElectricalHub
19565 144th Ave NE
Woodinville, WA 9872

Last Updated: June 12th, 2025